079 — Guide for managing the access to your call queues

Interface Address: studio.ubity.com

Username: your e-mail address

To obtain a password, you must request one on the interface (click on Recover your password) because Ubity does not have access to them for security reasons.

Go to the Tools tab and click on Queues.

The management of the access allows the users to have access only to what they need. For example, the Director of Sales does not need to have access to the support queue.

To manage this option you need the following groups:

• Manage specific queue (with recordings)
• Manage Queue Supervisor

Only the Admin of a company may give you access to this group via Studio or the Admin can send a request to our customer service.

In order for the users to manage specific queues you need first to give them the group Manage specific queue (with recordings).

Note: Do not forget to adjust the group of the other users.

If you need more information to change the group of a user, refer to the Guide for managing your account users.

Go to the Tools tab and click on Queues, the list of your queues appears.

You must click on the Edit button at the end of the line corresponding to the queue you want to make changes to then choose the tab Access.

The first list includes the List of user with admin permission on this queue and the second one includes the List of user without any permission on this queue.

If you want to give access to a user simply click on the plus at the end of the line corresponding of the desired user.

If you want to withdraw access to a user simply click on the cross at the end of the line corresponding of the desired user.