034 — Guide for configuring preferences on Windows


1 Opening the Preferences window

Choose Softphone > Preferences. The Preferences window appears.


The Preferences panels let you control the way that you work with Ubity UC Desktop. It also contains fields to configure features that apply globally, rather than on a per-account basis.

2 Application


This panel lets you set your preferences for general GUI behavior and lets you set up for login.

Default Actions

This feature lets you control the action performed for two buttons:

  • The green Call button at the top of the phone. For example, you can configure the button so that it makes a video call instead of an audio call.
  • The Transfer button. For example, you can configure the button so that it initiates unattended (transfer now) transfer instead of an attended (call first) transfer.

3 Alerts & Sounds


The tabs on this panel let you control the Call Alerts box and lets you assign sounds.


You can control whether the Call Alert box is displayed in different situations.

You can also control how you are alerted to an incoming IM: either with a small IM Alert box or
with the Messages window itself.


You can assign specific sounds to a variety of actions or “events”.

1 Select the Enable sounds check box and select the check boxes for each desired event, or
clear the Enable sounds check box to disable all sounds.

2 You can change the sound for each event: select the individual event. The value in Sound
preference will change. Select the desired sound.

You can import sounds; these will be added to the list of sounds you can choose from when assigning a sound to an event.

4 Devices


Ubity UC Desktop automatically detects devices at each startup, and selects the most appropriate device for each purpose. If you do not like this selection, you can override it on this panel.

If you override a selection, it will apply the next time you start Ubity UC Desktop, unless the device is no longer available, in which case Ubity UC Desktop will again select the device to use.

Field Description

Automatic gain control

On to automatically adjust the audio gain.

Reduce background noise

Automatically attempts to remove background noise. Typically on for the speakerphone.

Test Devices

For information on the Test Devices button, see the Application Hot Keys documentation.

Test Camera

Click to check if Ubity UC Desktop can use your camera. The video window opens, and shows a message.
Headset Mode

Microphone, Speaker

Change these fields only if you want to override the devices that Ubity UC Desktop automatically selected. In both these fields, select the headset you are using.

The headset is the device that is usually used for the Speaker (the sound you hear) and Microphone (recording your voice). The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed.

Therefore, unless you will always be using Ubity UC Desktop in Speakerphone mode, you must make a selection here.

Select the headset in both the Speaker device field and Microphone device field.

Speakerphone Mode


Same as headset mode, but for the device to use when speakerphone is one (on the toolbar).

Select None if you do not have a speaker phone. The Speaker Phone button on the dialpad will be disabled.

You can set different devices for the speaker and microphone: for example, you can set the speaker to the Speaker Phone and set the Microphone to your headset.

Reduce echos

Turning this feature on improves sound quality. This feature is typically on.
Other Device

Ring On

The device where you want to hear the phone ringing.

Change this field only if you want to override the devices that Ubity UC Desktop automatically selected.


This field appears only on versions of Ubity UC Desktop that include video functionality.

Change this field only if you want to override the devices that Ubity UC Desktop automatically selected. Select the camera model.

Max Resolution

Leave at standard, or change the size as follows:

  • Set it to high if you have a good camera and a computer with a fast CPU. You will know that you have set the size too large if:

Your computer slows down (the video is using too much CPU)

The video shows black areas or is slow or jerky.

  • Typically set it to low only in special situations, for example, when using Wi-Fi in a hotel. You will know that you have set the size too small if the video is fuzzy.

5 Shortcut keys


You can enable shortcut keys to several functions.

Customizing the Shortcut Key Combinations:

You can change the default key combinations.

1 Make sure Enable shortcut keys is checked and the action you want to change is enabled.

2 Select an Action and click Edit. The Edit Shortcut Key dialog appears.

3 Make sure there is a checkmark in the keys you want to use. You must turn on at least two keys.

4 Type the desired letter or number in the field. For example, the following creates the shortcut combination ShiftAltU.

The following rules apply:

  • You cannot override standard Microsoft Windows combinations such as ControlAltDelete.
  • The shortcut applies when Ubity UC Desktop is running, regardless of the application that is in focus. For example, if Ubity UC Desktop is running but another application has focus, pressing ControlAltShiftA will answer an incoming call.
  • If another application has the same shortcut combination, then which application was started later has control over that combination.
  • If the shortcut is not valid at a particular moment, then it has no effect. For example, pressing ControlAltShiftA has no effect if there is no incoming call in Ubity UC Desktop.

6 Calls


Field Description

Answer Calls

These settings let you configure how you want auto answer to handle incoming calls, when Auto Answer is enabled.


You may need to change the DTMF configuration if you cannot interact with interactive voice response systems (auto attendants, voice- activated menus, and so on).

Contact Ubity’s technical support or system administrator for the correct setting.


This timer controls how calls are disconnected when Ubity UC Desktop determines that there is a problem with the call and the other party has probably disappeared (assuming that you have not yourself detected the problem and hung up manually).

Typically, the timer is enabled. It is recommended that you not disable it. You can change the length of the timer, but do not set it to less than 30 seconds.

Preserve bandwidth

When this feature is on, Ubity UC Desktop stops sending audio when you are not talking.

When this feature is off, Ubity UC Desktop always sends audio, which uses more bandwidth but may result in better call quality.

Typically off. However, if you are using a slow (dial-up or ISDN) connection, you may want to turn it on.

7 Files & web tabs


Field Description

Recording folder

The folder where files for recording of phone calls will be saved.

Transfer folder

The folder where received files will be saved.

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