017 — Guide for creating or deleting an extension


Administrator’s guide to creating or deleting an extension from your phone system from Studio, Ubity’s online management portal.

1 Log into the Ubity web interface

Interface Address: studio.ubity.com

Username: your e-mail address

To obtain a password, you must request one on the interface (click on Recover your password) because Ubity does not have access to them for security reasons.

2 Create an extension

Go to the My account tab, click on Extensions, then Manage extensions, and then on Add extension…

Add extension

Depending on your needs, you can:
  • Enter a number you have chosen;
  • Click on one of the extensions proposed by the system.

Setup an extension

Warning: Some numbers are not available because they are used for other services (examples: 311, 511, 911 …). If you choose one of these extensions, the mention «invalid extension» will appear. You will have to choose another number.

Once the extension number has been chosen, you can opt to assign a voicemail to it and/or list it in the company directory.

Voicemail and directory for an extension

You can choose how you want to assign the extension.

Assign an extension

Note: All of these options can be changed later.

Create a new user

Creating a new user for an extension

Warning: Select this option if the user has not been created yet. If you assign an extension to a new user, it will automatically be created with the information you enter in Name, Last Name and Email fields.

Note: It is important to give an email address that is, or will, be functional because it will be used to send the password and it can not be changed later. If the email address is not active yet or if you do not want the user to receive the email of the account creation, check the option send me email instead of the new user. The information will be sent to your email address.

Assign to an existing user

If you select this option, the list of users of the company will appear and you can choose the person to which you want the extension assigned. The information of the selected file from the list will be used for the new extension.

Assign extension to existing user

Managed by administrator

If you select this option, it is the administrator who will be responsible for the extension. It will be added to the list of extensions and can be renamed if necessary.

Administrator of extension

Once all fields have been completed, do not forget to click on Add extension to validate its creation.

Add extension

You will automatically be directed to the setup page of the extension and you can choose different options for this extension (see document Manage your extensions). Be sure to save the changes for them to be updated.

3 Remove an extension

Go to the My account tab, click on Extensions, then Manage extensions, and then on All extensions.

Click on the Modify button located at the end of line corresponding at the extension you want to delete.

Modify extension

Click on the Delete button located at the bottom of the page.

Delete extension

The system will ask you to confirm the removal of the extension.

Confirm deleting extension

Once the transaction is confirmed, you will automatically be redirected to the list All extensions and a note will confirm its removal.

To find out more about phone extensions, also visit:

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