068 — Ubity UC Desktop Installation guide for Mac

Verify the status of your extension on the Ubity web interface in Management > Extensions > My extension. Next to your extension you will see the UC symbol.

If the UC is not activated on your extension, please contact the administrator of your account so that he can place an email request to our technical support at [email protected] to activate it.

Note: The activation of UC can generate additional monthly costs.

Download the appropriate setup executable le of Ubity UC Desktop for your computer via Install UC Software and follow the prompts in the install wizard.

Start Ubity UC Desktop

Start Ubity UC Desktop as you would any other program. The Ubity UC Desktop Login dialog appears.

Once the software is downloaded and installed, and you have started it by double-clicking the Ubity UC Desktop icon, you will be asked for a username and password. These credentials are the same as the ones you use on Ubity’s web management portal, commonly referred as Studio.

Username: the username used to log into the Ubity management portal

Password: the password used to log into the Ubity management portal

If you don’t yet have a password, or can’t remember your password, you will have to request a new one by clicking on the Recover your password link on Studio’s login page.

By checking the Remember password box, you will be automatically logged in each time you launch the software, without having to enter your username and password.

It is important to make a test call to ensure that your microphone, your headset and/or your camera work correctly. If this is not the case, you should contact an IT manager to help you set them.

Try making calls with your new phone.

Having Troubles?

Ubity UC Desktop includes tools for helping you troubleshoot problems. From the menu, choose Help > Troubleshooting.

• Audio tab: While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should be on an established call (not a call attempt).
• Video tab: You can verify that your camera is working.
• Devices tab: You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call.
• Support tab: If none of the other tabs help you solve your problem, you can create logs of your activity and send them to customer support.

Setting up notifications

Ubity UC Desktop uses OS notifications. Make sure that the notifications are set up for Ubity UC Desktop in system preferences.

From the menu, click Apple logo > System Preferences > Notifications. In the notification center, choose Ubity UC Desktop. Choose Banner or Alerts for the alert style.

To quit Ubity UC Desktop, choose Ubity UC Desktop > Quit or press the Apple key + Q.

If you are in an enterprise, your system administrator should tell you about the policy for checking for and installing upgrades.

To check for updates to Ubity UC Desktop, choose Help > Check for updates. The Auto Update window appears.

• If a new version of the software is available, you can download it from this window.
• If no newer version is available, this window informs you that your version is up to date.