033 — Guide for troubleshooting on Windows

1 Opening the troubleshooting window

Choose Help > Troubleshooting to display the Troubleshooting window.

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2 Testing audio devices

You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call.

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3 Testing audio quality

While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should be on an established call (not a call attempt).

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4 Testing video quality

While you are on a video call, you can test the quality of the video. Note that to perform a valid test, you should be on an established call (not a call attempt).

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