030 — Guide for Instant Messaging on Windows

1 Instant messaging

Sending an IM

1 You can send an IM to a contact who is in your company and is using Ubity UC Desktop or
Mobile.

From the Contacts tab

 Right-click on the contact and choose Send Instant Message. The contact must have a softphone address.
Or click on the IM icon that appears to the right of the contact name.

An active phone call

 If the person is a contact, choose Send Instant Message from the call panel menu.

An active conference call

 If the participant is a contact, choose Send Instant Message from the participant menu.

From the Messages window

 Click the New Conversation icon beside the Search field, and type a number or name.

2 Type the message. Include emoticons and formatting (Control+B, Control+I, Control+U), as desired.

To insert a return in the message, press Shift+Enter. You can control the behavior of Enter and Shift+Enter on the Softphone > Preferences > Application panel.

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3 Click the Send icon.

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Receiving an IM

When an IM is received, either the Messages window or a Call Alert pops up. (To control which window appears, choose Softphone > Preferences > Alerts & Sounds.)

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2 Group chat (conference IM)

Group chat allows you to exchange instant messages with a group of people in the same session.

There is no limit to the number of participants in a group chat session.

Starting a Group Chat

1 Open the Messages window

2 Add the recipients you want to include in the group chat

3 Type a message and click the Send icon. Once a chat is started (first message has been sent), you cannot add or remove participants.

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Managing a Group Chat

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Leaving a Group Chat

Log out lets you leave all the active group chat sessions. The session continues with the remaining participants. Once you leave a group chat, you will not be able to rejoin the session. The thread in the Messages window becomes inactive (grayed out); you can read chat history, but cannot participate or download unread messages.

Deleting a group chat session on the Messages window also lets you leave the session, but you will lose chat history.

3 Viewing messages

To view your recent IM activity for any contact, group chat session, or chat room session, perform one of these actions:

  • Click the Messages window icon:
  • Click Shift + Control + M.
  • On the menu, click View > Messages.

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4 Sending and receiving files

Sending Files

Choose one of these actions:

  • Right-click a contact and choose Send Files; a standard Open dialog box opens. Select the files to send and click Open.
  • Drag a file from a folder to the IM session of the Messages window.

The Send Files dialog appears with a “waiting” message. To cancel the file transfer before the other person retrieves the files, click Cancel.

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Receiving Files

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The file is saved to the location specified in Preferences > Files & Webs tabs.

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