071 — Guide for Instant Messaging on Mac

1 Instant Messaging

Sending an IM

1 You can send an IM to a contact who is in your company and is using Ubity UC Desktop or Mobile.

From the Contacts tab

 Ctrl-click on the contact and choose Send IM. The contact must have a softphone address.
Or click on the IM icon that appears to the right of the contact name.

An active phone call

 If the person is a contact, choose Send Instant Message from the call panel menu.

An active conference call

 If the participant is a contact, choose Send Instant Message from the participant menu.

From the Messages window

 Click the New Conversation icon beside the Search field, and type a number or name.

2 Type the message. Include emoticons and formatting (Ctrl+B, Ctrl+I, Ctrl+U), as desired.

To insert a return in the message, press Ctrl+Enter.

3 Click the Send icon or press Enter.

Receiving an IM

When an IM is received, either the IM window or a notification pops up. (To control which window appears, from the menu choose Ubity UC Desktop > Preferences > Alerts & Sounds)

2 Group Chat (Conference IM)

Group chat allows you to exchange instant messages with a group of people in the same session.

Group chat differs from a broadcast IM in that all parties see everyone’s messages, and the messages each party sends are seen by everyone else. In a broadcast IM, each recipient can reply to the IM, but only the person who sent the broadcast IM will see these replies ; the other recipients will not see these replies.

There is no limit to the number of participants in a group chat.

Starting a Group Chat

Managing a Group Chat

Leaving a Group Chat

Exiting Ubity UC Desktop lets you leave all the active group chat sessions. The session continues with the remaining participants. Once you leave a group chat, you will not be able to rejoin the session. The thread in the Messages window becomes inactive (grayed out); you can read chat history, but cannot participate or download unread messages.

Deleting a group chat session on the Messages window also lets you leave the session, but you will lose chat history.

3 Viewing Messages

To view your recent IM activity for any contact, group chat session, or chat room session, perform one of these actions:

  • Click the Messages window icon,
  • Click Shift + Command + M,
  • On the menu bar, choose View > Show Messages.

4 Sending and Receiving Files

Sending Files

Choose one of these actions:

  • Control-click a contact and choose Send Files; a standard Open dialog box opens.
  • Select the files to send and click Open. The Send Files dialog appears with a “waiting” message. If you want, you can cancel the send before the other person retrieves the files by clicking Cancel.

Receiving Files

The following dialog appears, to allow you to save the file.