038 — Guide for making phone calls on Android

1 Make a Ubity UC Mobile call


You can make a Ubity UC Mobile call unless you’re already on a native call or on two Ubity UC Mobile calls.

Using the Dialpad

MakingACall1

From the Ubity UC Mobile Contact List

MakingACall2

Making a second Ubity UC Mobile call

When you’re already on one Ubity UC Mobile call, you can make a second Ubity UC Mobile call using the dial pad, from your Contact list, or from the History tab.

Use the Dialpad

MakingACall3

From the Contact List

MakingACall4
MakingACall5

From History

MakingACall6
MakingACall7

2 Handle incoming calls

IncomingCalls

When Ubity UC Mobile is in the Background

If you receive an incoming call when Ubity UC Mobile is in the background, Ubity UC Mobile will automatically come to the foreground so you can handle the call.


3 Handle established calls

Handle one established call

OngoingCalls1
OngoingCalls2

Network Quality Indicator

The Network Quality Indicator on the call panel displays the current network conditions.

Icon Indicator
Indicateur1 Good
Indicateur2 Fair
Indicateur3 Poor
Indicateur4 Unknown

Call Heads

Call Heads are small, floating action buttons that contain your contact’s picture or an avatar and provide easier access to active calls. Tap on the Call Heads from any screen on your Android device to go back to the call screen. Move the Call Heads around, even when you’re not in Ubity UC Mobile.

Go to Ubity UC Mobile Settings > Preferences > Call Heads to turn ON.

OngoingCalls3

Handle two established calls

Handle Two Ubity UC Mobile Calls

OngoingCalls4

Handle a Ubity UC Mobile Call and a Native Call

If you accept an incoming native call, any live Ubity UC Mobile call goes on hold.

You won’t be able to take the Ubity UC Mobile call off hold until you end the native call. You cannot start another Ubity UC Mobile call until you end the native call.

OngoingCalls5

4 Interaction between Ubity UC Mobile and native phone

Contacts

  • Ubity UC Mobile uses your contacts saved on your phone. Ubity UC Mobile’s contacts are continually synchronized with your native contacts; adding, modifying or deleting a contact from one list updates the other list.

Making Calls

  • You can make a Ubity UC Mobile call so long as you’re not already on a native call or not already on two Ubity UC Mobile calls.
  • You can make a native call, regardless of the state of Ubity UC Mobile.

Incoming Calls

  • An incoming Ubity UC Mobile call rings on your phone unless you are on a native call or you are already on two Ubity UC Mobile calls. In both these cases, the new incoming call will go to Ubity UC Mobile voicemail instead.
  • Incoming native calls : Being on a Ubity UC Mobile call has no impact on your native phone. Native calls will be received in the usual way. Therefore, you should be prepared to accept or decline a native call.

Established Calls

  • If you accept an incoming native call, any live Ubity UC Mobile call goes on hold. You won’t be able to take the Ubity UC Mobile call off hold until you end the native call.
  • You can have up to two Ubity UC Mobile calls established at the same time and switch between them.

5 Transferring a call

There are two ways to transfer a call:

  • Attended: talk to the target (the person you are transferring the call to) first then transfer the call.
  • Unattended: transfer the call without speaking to the target.

Attended transfer

Transfer1

Unattended (basic) transfer

Transfer the call without speaking to the target (the person you are transferring the call to).

Use the Dialpad

Transfer2

From the Contact List

Transfer3
Transfer4

From the History List

CallTransfer5

6 Conference call

When you have two Ubity UC Mobile calls established, you can merge the calls into a three-way conference call by tapping the Merge button.

Conference

7 Handle video calls


To use this feature, you must enable the Video option in Studio.

Make a video call

Video1

Receive a Video Call

When the other party makes a video call, you will see their video on Ubity UC Mobile after you answer the call.

  • You can start sending your video if desired by tapping the Video icon on the top bar.
  • If you don’t want to receive the other party’s video during a call, tap the More icon and tap Stop Video. The call will be switched to an audio call.

Add Video During an Audio Call

When you make a call using the dialpad, Ubity UC Mobile makes an audio call. You can add video to the audio call.

Video2

During a Video Call

During a video call, you can:

  • Transfer a video call. The transferred call will be made as an audio call, and then both parties can add video to the audio call.
  • Establish two video calls and merge them into an audio conference call (no video conference call supported yet).
  • Record only audio of video calls.


8 Call history

History1

Icon Indicator
IconeTelephone1 Missed calls
IconeTelephone2 Incoming calls
IconeTelephone3 Outgoing calls

Add a Contact from the History

History2
History3

9 Access voicemail

Voicemail1

Clear the Voicemail Indicator

After you have checked your voicemail, you can clear the voicemail indicator to stop the notification. (If you clear the indicator while you still have unchecked messages, the indicator will appear again.)

Voicemail2