020 — Guide for managing your extensions
Administrator’s guide to managing the extensions associated with your phone system from Studio, Ubity’s online management portal.
1 Log into the Ubity web interface
Address of the interface: studio.ubity.com
Username: your e-mail address
To obtain a password, you must request one on the interface (click on Recover your password) because Ubity does not have access to them for security reasons.
2 Configure the extension
Go to the My account tab, under Extensions, and then click on Manage extensions.
Click on the Modify button located at the end of line corresponding at the extension you want to modify the settings.
Using the dropdown menu, you can select the language used by the system as well as the phone associated to this extension.
Default music on hold
Using the dropdown menu, you can select the music that will be played to people you put on hold, people who contact you through the find-me/follow-me feature or yourself if you are ever put on hold by another Ubity user in your company.
Set ring time
Indicate the length of time you want the phone ringing. If the number of seconds is zero, the phone will ring indefinitely.
Do not disturb
If you enable this feature, the caller will hear a message stating that you are unavailable.
You can determine if you want incoming calls to be redirected to another number. If so, you need to switch the Call forwarding field to On and complete the following settings:
Firstly, you must define call forwarding conditions for the extension. You have to select one of the following propositions:
- Always forward: Calls are immediately forwarded.
- Only on no answer: Calls are forwarded after the time defined in the Ring for field.
- Ring both number and extension: Calls are directed to the extension and the call forwarding number.
- When caller presses 1: Calls are forwarded after the time set in the Ring for field only if the caller presses 1.
Once the conditions have been set for call forwarding, you can specify whether the call should be forwarded to an external number (mobile phone number, for example) or to an extension (internal number).
When External number is selected, a box appears in which you must enter the phone number you want your calls forwarded to.
Enable busy message
Using the dropdown menu, you can decide what will happen when someone calls you while you are already on phone: default (the phone will ring), play busy message or go to voicemail.
You can decide whether you want to enable a voicemail box for the extension by turning the on/off switch to On. If you select this option, calls will be sent to the voicemail box after the time set in the Ring for field has elapsed.
Warning: If this option is disabled the phone rings indefinitely.
Enter the e-mail address to which the voicemail notices will be sent.
Find-Me / Follow-Me
This option allows you to forward incoming calls to another number, a cellphone for example, while having the ability to screen calls. You can enabled this option by turning the on/off switch to On. The following settings are required:
Warning: Call forwarding must be disabled for this option to be activated.
3 Admin Settings
Warning: These settings are only visible to administrators.
If you want calls to be recorded, turn the on/off switch to On and select incoming and/or outgoing calls.
Tick the box if you want to be able to answer incoming calls from another phone.
List in directory
Tick the box if you want to list the extension in the company directory.
Long distance calling
- Select if you want to:
- Forbid long distance calling by selecting Disabled;
- Allow long distance calling with an access code by selecting With code and entering an access code;
- Allow long distance calling without restriction by selecting Unlimited.
- Select if you want to:
- Forbid international calling by selecting Disabled;
- Allow international calling with an access code by selecting With code and entering an access code;
- Allow international calling without restriction by selecting Unlimited.
Ubity UC Desktop
You can also enable the UC Desktop for the extension by ticking the box and then downloading the software by clicking on the link Download Ubity UC Desktop.
You can also enable the video (for phones that support it) by ticking the box.
Caller ID settings
This option allows you to change the caller ID for this extension. Therefore all the outgoing calls made from this extension will show the information entered, it will no longer have the default information (usually the name and main number of your company) setup for the account. To do so, you need to enter the name and select the number in the list. Please note that the name must have maximum 15 characters and that the accents and any other special characters might not show properly on certain phones. We strongly recommend you not to use them.
Warning: It is compulsory to have a name AND a number, if not the system will not use the information. If you do not have a name you may enter numbers in the Name field.
Tick the box allows you to hide the caller ID of this extension at all times. All outgoing calls will be done under Unknown/Confidential.
Important: For the changes to be taken into account, do not forget to save!
To find out more about phone extensions, also visit: