Administrator’s guide to managing the voicemail boxes of your phone system from Studio, Ubity’s online management portal.
1 Log into the Ubity web interface
Username: your e-mail address
To obtain a password, you must request one on the interface (click on Recover your password) because Ubity does not have access to them for security reasons.
2 Add voicemail box
Create voicemail box
Go to the Tools tab, click on Voicemail boxes and Add voicemail box…
Set the options for the voicemail box
Enter the email address to which you want voice messages to be sent.
Enter the password to access the mailbox.
Check the box below if you do not want to store voice messages on our server. These will only be sent by email to the address indicated above, it will no longer be possible to access them by phone.
Set the maximum length per message.
The maximum number of stored messages is locked by default to 100.
Do not forget to save in order to finalize the process.
3 Change voicemail box options
Go to the Tools tab and click on Voicemail boxes. Then click on the Edit options button that is next to the name of the mailbox you want to change.
Edit voicemail options
To change the options in the form, you can follow the instructions in the paragraph «Set the options for the voicemail box» in point 3 above.
Empty a voicemail
If you have chosen the option of storing voice messages on the server, it is possible to listen to the messages by phone. The storage limit is 100 messages per voicemail box. When this limit is reached, correspondents can no longer leave messages.
The following line represents the number of messages in the voicemail.
The trash can icon allows you to empty the voicemail box.
The system asks you to confirm that you want to delete all messages. It also gives you the option to delete personalized voicemail messages (unavailability message, temporary message, etc.) by checking the box next to the question Do you want to also delete your personalized greeting message?
You must then validate your answer by clicking on Yes.
4 Delete a voicemail box
Go to the Management tab and click on Voicemail boxes. Then click on the Edit options button that is next to the name of the mailbox you want to delete. A form appears. Simply click on the Delete button.
